Refund & Cancellation Policy

Refund & Cancellation Policy - Letters & Love

Last updated: 18/06/2026

Bookings and Payments

All bookings for Letters&Love tours and events must be paid in full in advance at the time of booking via our online system.

Customer Cancellations

More than 24 hours before your booking: You are entitled to a full refund. Please cancel via your booking confirmation email or contact us directly.

Less than 24 hours before your booking: Refunds are not available. However, you may transfer your booking to another Letters&Love tour or future event.

Transfers

If you are unable to attend within 24 hours, you may request a transfer to another date or event. Transfers are subject to availability.

Cancellations or Changes by Letters&Love

If we cancel or reschedule a tour or event, you will be offered a full refund or a transfer to another date or event.

How Refunds Are Processed

Refunds are issued via Stripe and returned to the original payment method. Please allow a few working days for the refund to appear.

Booking System

We use Acuity Scheduling to manage bookings. When you cancel, we are notified and will process refunds or transfers manually in line with this policy.

Contact

Please contact us via our Contact Page or email becky@lettersandlove.co.uk if you need assistance with cancellations or transfers.